Please compare your Euro Size in your current non ROCKDEEP Sneakers to this chart.
Please select your Euro size that equates to ours and of course select the US size.
Ordering the Wrong Size:
If you pick the wrong size you will be responsible for shipping the footwear to get the correct size.
If we send you a size you did not order, we will issue you a return label.
Customers have thirty daysto cancel their reservations(pre-orders) without incurring a cancelation fee (35%).
Those who choose to cancel their reservations(pre-orders) thirty daysafter purchase, incur a 35%cancelation fee before the remaining amount of funds are refunded.
If after thirty daysyou choose to cancel your reservation(pre-order) and choose to obtain a store credit or exchange instead of a refund, the original order amount will be applied to store credit or exchange. The 35% cancelation fee will be waived in this instance. Reservations (Pre-Orders) produced are based on the number of items(reservations/pre-orders) purchased determined by the MOQ quantity agreed upon by ROCKDEEP and their manufacturer. When a customer cancels their order after ROCKDEEP's production order is placed with the manufacturer, ROCKDEEP incurs fees tied to the aforementioned shoe. To put it plainly, we are responsible for the number of shoes in the order placed even if a customer decides to cancel their order. These become unexpected costs that need to be consumed by our small businesses. In order to continue to provide quality products at an affordable price, we aim to keep these costs at a minimum with a set of detailed policies. Therefore, when an order has been canceled after the 30-day marker, the customer has broken the sale contract that was signed and acknowledged when clicking the "check box" at checkout.Reservations generally take 3 to 4 months which starts at the end of the reservation
30 days to resource the materials needed
30 days to assemble the product
30 days to ship the product
5 days to conduct Quality Assurance at the factory
5 – 10 days to conduct Quality Assurance at corporate
5-10 days concurrently to package and ship products