Returns Process
Return instructions for eligible ready-to-ship purchases.
This page is for current eligible purchases, not unresolved past preorder or refund claims. If your issue is about an unresolved past order, please use Start a Claim instead.
Returns may be accepted only if the item qualifies under ROCKDEEP’s return policy. Some items are final sale, including samples, B-grades, certain archive products, used items, damaged-discount items, and products clearly marked final sale.
Return review stages:
- Customer submits a return request.
- ROCKDEEP reviews order eligibility.
- Customer receives approval, denial, or a request for more information.
- If approved, customer follows return instructions.
- Returned product is inspected.
- Refund, exchange, store credit, or denial is processed based on condition and policy.
Final sale reminder:
Samples, B-Grades / Final Sale, and certain archive items should clearly state final sale on the product page.
Form to place here:
Use the Return Request Form.
Button text:
Start Return Request