Customer Resolution Updates

General updates on customer claims, refund review, store credit review, and claim-processing progress.

Customer Resolution Updates provide general information about how claim review is progressing. These updates do not reveal private customer information, payment details, order numbers, or personal records.

Updates may include:

• claim batches reviewed;
• documents added to reconciliation;
• common issues found;
• next batch timelines;
• claim-form improvements;
• payment processor reconciliation status;
• store credit review progress.

Privacy note:
Individual claim details will only be shared directly with the customer connected to that claim.